 |
|
State of the art service ! |
|
The Inverter Doctor offers in-house
inverter repair, and maintenance services for the RV, Marine,
Bus Conversion, Telecommunication, Remote Home and Grid Intertie
industry. Our expertly trained technicians use only the latest state
of the art test equipment for fast accurate diagnosis, so that your
system is up and running in a hurry. In fact most of our repair work
is ready to be shipped back or picked up by our customers within 48
hours !
|
|
 |
|
|
 | The
model number of your Trace, Heart Xantrex, or Magnum branded product.
|
| Whether
or not your Trace, Heart Xantrex, or Magnum branded product is under
warranty or out of warranty.
|
| Describe
the problem that you are having with your Trace, Heart
Xantrex, or Magnum
branded product, and if you can, please explain what may
have caused the problem.
|
| Your
name, phone number and the address that you wish to have
the product shipped back to, once the repair has been
completed.
|
| If
you have the serial number available, please provide
this information. |
2. Once you have
provided the above requested information, you will be issued
a Return Authorization number or (RA)
number.
| Please write the RA
number on the outside of the box that you are shipping
your Trace or Heart branded product in. Please
Note : Your Trace, Heart Xantrex, or Magnum branded product must be
shipped to us, in its original box or
"equivalent". "Equivalent" meaning a
box which has an edge crush rating which is equal to or
greater than the weight of the product being shipped.
The product must also be protected with at least 2 to 3
inches of cushioning on all sides. The use of newspaper,
shredded paper, styrofoam peanuts, bubble wrap and other
such items are not recommended for use as cushioning
material, as they are easily compressed and may result
in damage to your product. Although boxes meeting the
above specifications are quite durable, they are not
meant for multiple round trips. Should a product arrive
in a box whose integrity appears weakened, you will be
advised of the box's condition and a new box will be
made available to you at cost. UPS will not insure
packages that are shipped from us that do not meet their
requirements for packaging, so as a result we will not
be able to insure your product for the return trip
unless it is sent in a suitable box.
|
| When
shipping your Trace, Heart Xantrex, or Magnum branded product, it is
recommended that you purchase insurance that will cover
the value of the product that you are shipping.
|
| If
you are sending your Trace, Heart Xantrex, or Magnum branded product for warranty
repair, please
send a copy of your purchase receipt,
so that we may verify warranty eligibility.
|
| Once
your product arrives, it will be inspected for damage
and you will be notified if any damage is detected so
that you may file a claim with UPS. |
3.
Examination of your product will typically occur within 48
hours.
| If
your product qualifies for warranty repair :
The repair of your product will begin as soon as
possible. We practice a first in, first out policy. This
means that product that has arrived for repair prior to
yours will be repaired first. Whereas your repair has
priority over product that arrives after yours. There
may be times where a delay may occur in the repair of a
customer's product due to an unforeseen event such as
the unavailability of parts, should this occur, we will
move to the next product in line and will begin those
repairs. Repair of the delayed product will resume as
soon the needed parts arrive.
|
| Please
note : We do our best to keep a well stocked supply of
replacement components, but due to unforeseen
circumstances (such as unusual demand) there may be
times where a replacement component may be out of stock,
should this occur, we will do our very best to obtain
the component as quickly as possible.
|
| Once
the warranty repair has been implemented your inverter
will be shipped back to you at no cost as per your
Xantrex warranty agreement. The only exception to this
would be the above mentioned packaging requirement
should it become necessary.
|
| Upon
receiving your product please inspect it for any damages
which may have occurred during the return shipment so
that we may file a UPS claim for you.
|
| If
your product is not under warranty :
Following testing and diagnosis, which will typically
occur within 48 hours, you will be contacted and
provided with an estimate for repair. Once you have
given us your approval for the estimate, the repair will
begin as soon as possible. We practice a first in, first
out policy. This means that, product that has arrived
for repair prior to yours will be repaired first.
Whereas your repair has priority over product that
arrives for repair after yours. There may be times where
a delay may occur in the repair of a customer's product
due to an unforeseen event such as the unavailability of
parts. Should this occur, we will move to the next
product in line and will begin those repairs. Repair of
the delayed product will resume as soon the needed parts
arrive.
|
| Please
note : We do our best to keep a well stocked supply of
replacement components, but due to unforeseen
circumstances (such as unusual demand) there may be
times where a replacement component may be out of stock,
should this occur, we will do our very best to obtain
the component as quickly as possible. Once
your non-warranty repair has been implemented, you will
be contacted for payment information. We accept Master
Card, Visa, Discover, American Express, personal check,
or certified funds. At this time we do not accept COD
payments. As soon as payment has been made, your
inverter will be shipped back to you at standard UPS
rates unless otherwise specified. The only exception to
this would be the above mentioned packaging requirement
should it become necessary. |
4. All warranty
and non-warranty repair work includes a 90 day parts and
labor warranty on the specific repair that was performed by
Best Buy Solar.
| The
90 day warranty does not cover any failure which is
unrelated to the repairs that were performed by Solatron
Technologies.
|
| Best Buy Solar will not reimburse for loss of time,
inconvenience, loss of use of product, or property
damage caused by these products or their failure to
work, or any other incidental or inconsequential damage,
including personal injury. This warranty does not cover,
defects resulting from normal wear and tear ( including
chips, scratches, abrasions, discoloration or fading )
due to usage, accidents, damage during shipping to or
from our service facility. Nor does it cover failure due
to biological infestation, alterations, unauthorized use
or repair, neglect, misuse, abuse, failure to follow
instructions for care and maintenance, fire, flood, and
Acts of God. |
5.
Best Buy Solar's standard in house repair rate is
$75.00 per hour.
| There
is a minimum fee of $50.00 for any work performed,
including testing and diagnosis. So it is important that
you make sure that the problem that you are having is due
to the product itself and not an associated component and
or environmental factors such as fuses, cables, batteries,
generator, altitude, temperature etc. Please be sure to
speak directly to the service manager, Mr. Jim Scott so that he may assist you in
determining the cause of the problem that you are having
before sending your Trace branded product in for repair.
You may reach him at 1-877-498-6527
|
| Although
the repair of your in-warranty Trace, Heart Xantrex, or
Magnum branded
product is covered by Xantrex or Magnum, testing and diagnosis
where these procedures result in no problem found is not
covered. In this case you will be responsible for a
minimum labor fee of $50.00 to $120.00 plus shipping and
handling charges to return your product. Again, if you
would like assistance in determining the cause of the
problem that you are having, please contact Mr. Jim Scott at
1-877-498-6527 |
Toll Free
1-877-498-6527
|
|
|
|
